Terms & Conditions

1. Introduction

1.1 This website is operated by Ryan LO Co. whose principal place of business is in Hong Kong SAR (“we”, “us” or “our”).

1.2 These Terms and Conditions (“the Terms”) govern your use of this website and all orders placed through it. They should be read together with our ‘Online Shop and Shipping Terms’.

1.3 By accessing or using this website, including placing an order, you agree to be bound by these Terms. If you do not agree, you must not use the website or place any order.

1.4 We may update these Terms & Conditions or our Shipping Policy from time to time. The version in force at the time you place your order will apply. Continued use of the website after changes constitutes your acceptance of the updated Terms.

2. Placing an Order

2.1 Your order is an offer to purchase goods. We are not obliged to accept any order.

2.2 A contract between us is formed only when we dispatch the goods or take payment, whichever occurs first. Any confirmatory email you receive is merely an acknowledgement of your order, not acceptance.

2.3 We reserve the right to refuse or cancel any order for any reason, including pricing errors, stock shortages, or suspected fraudulent activity.

2.4 If a product is incorrectly priced or described, we may cancel the order and notify you. We are not obliged to supply goods at an incorrect price.

2.5 For made-to-order or out-of-stock items, we are not liable for any delays or cancellations.

3. Returns and Exchanges

All sales are final. No refunds, returns, or exchanges will be accepted for any reason.

All decisions regarding any exceptions or disputes are at our sole discretion. Our decision is final and binding.

4. Shipping Policy

Please refer to our separate Shipping Policy for shipping rates, estimated delivery times, processing times, and import charges.

All shipping costs are non-refundable.

5. Ownership and Risk

Ownership of the goods passes to you only after we have received full payment. Risk in the goods passes to you upon dispatch from Hong Kong.

6. Pricing and Product Information

All prices are subject to change without notice. Product images are for illustration purposes only and may vary slightly from the actual item.

We endeavour to ensure all information on the website is accurate, but we do not warrant that it is error-free.

7. Intellectual Property

All content on this website (including text, images, logos, and designs) is our property or licensed to us and protected by copyright and other intellectual property laws. You may not copy, reproduce, or use any content without our prior written permission.

8. User Conduct and Account

You must use the website only for lawful purposes. You are responsible for maintaining the confidentiality of your account and password and for all activities under your account.

We reserve the right to suspend or terminate your access to the website at any time without notice if you breach these Terms.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, consequential, or incidental losses arising from your use of the website or any products purchased.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes shall be subject to the exclusive jurisdiction of the Hong Kong courts.